Technical Support Options
Monday to Thursday:
9:00am to 5:00pm UK time
9:00am to 12:00 noon UK time
Current UK time: 6:01 PM
All our software comes with one year's free Software Maintenance which includes software upgrades and basic email support with a target response time of within three business days.
To renew software maintenance after the first year costs 25% of the full licence price, and continues for 1 year from the previous expiry date.Buy Software Maintenance
Priority support includes quicker email response times and telephone support during UK office hours, as well as software upgrades. Remote support for troubleshooting and fixing problems is also included during UK office hours.
Priority Support costs 50% of the full licence price per year, with a minimum price of £100 (+ VAT if applicable). Priority Support can be purchased even when the previous software maintenance or support has expired and will start from the purchase date.
Note that Priority Support does not include the cost of us telephoning you if you have a problem, so please don't email us asking us to call you back. If this is necessary to you for some reason, then please contact us for a customised quote. You can telephone us on 01484 855800.Buy Priority Support
Single Support incident
If you are outside of maintenance or don't want to purchase a priority support contract, but have an urgent need for support, you can purchase a single support incident (including telephone/remote support if necessary) for £20.00 per incident for recent versions of VPOP3 (v7 or later), or £50.00 per incident for earlier versions of VPOP3.
This charge is for assisting you with a single issue. We cannot guarantee a solution, since the problem may not be related to VPOP3, or it may be a known issue which is fixed in a later version of VPOP3 if you are using an old version.
Note that a single paid incident does not include the cost of us telephoning you if you have a problem, so please don't email us asking us to call you back. If this is necessary to you for some reason, then please contact us for a customised quote. You can telephone us on 01484 855800.
Also, note that a single paid incident does not include the cost to recover a corrupted database. We can help with that, but it is charged on a time basis because it can be very time consuming and it is normally caused by other problems, such as faulty hardware, third party software, etc. See this knowledgebase article for more details.Buy Single incident for v7.x or later for £20.00
Buy Single incident for v6.x or earlier for £50.00.
If you want us to perform a remote upgrade or move of VPOP3 for you, then we can do this for you at the below prices. Note that these need to be arranged in advance, especially the out-of-hours service
- Move to a new PC during UK office hours (9am-5pm Mon-Fri) - buy for £40.00
- Upgrade on same PC during UK office hours (9am-5pm Mon-Fri) - buy for £30.00
- (6pm-11pm Mon-Fri,9am-11pm Sat) - buy for £200.00
- (11pm-7am Mon-Sat) - buy for £350.00
The above out-of-hours prices assume a maximum time of 2 hours to perform the operation. Usually it is much shorter than this, but if there is a lot of data, it may take longer, so may cost more. Please contact us if you need clarification.
NB - all the above prices exclude VAT where applicable