Contact Paul Smith Computer Services
By Email or Web
To contact technical support, please use our Support System wherever possible.
To purchase extra support options, please see our Technical Support Options.
By PostPaul Smith Computer Services
Little Britain Farm, Red Lane
By Telephone or Fax
Our normal office hours are 9.00am to 5.00pm UK time, Monday to Thursday and 9.00am to 12.00 noon on Friday. We are closed on UK bank holidays and between noon on Christmas Eve until the start of 2nd January (unless those days are at weekends, in which case the previous or next working day, as appropriate).
Our VAT Registration number is GB 685 6987 53
Technical Support Service Targets
We prefer that you submit support tickets using our support system. Alternatively, you can email our support team on firstname.lastname@example.org, in which case you will receive an automated email acknowledgement as soon as it is entered into the support ticketing system which is usually within a few minutes of the email reaching us. You can access old support tickets or track existing tickets in our support system.
- Priority Support Contract - we aim to respond within 3 office hours
- Hosted services (email, web or Internet domain hosting) - we aim to respond within 3 office hours
- Software Maintenance Contract - we aim to respond within 1-3 office days
(See above for our office hours)
Note that the above times are our target response times. In times of illness, staff vacations, or at exceptionally busy times, these times may be longer. In these situations, we will handle messages according to the order above.