Contact us: 01484 855800
Contact us: 01484 855800

Contact Paul Smith Computer Services

By Email or Web

Sales/Customer Service:
Reseller Enquiries:
General Enquiries:
Technical Support:
Website problems/comments:
Internet Domain issues:
Internet Abuse issues:

To contact technical support, please use our Support System wherever possible.

To purchase extra support options, please see our Technical Support Options.

By Post

Paul Smith Computer Services
Silk Mill House
196 Huddersfield Road
Meltham
Holmfirth
HD9 4AW
United Kingdom

By Telephone or Fax

General:
01484 855800
Sales:
01484 855801
Technical Support:
01484 855800 (note that charges will apply)

Office Hours

Our normal office hours are 9.00am to 5.00pm UK time, Monday to Thursday and 9.00am to 1.00pm on Friday. We are closed on UK bank holidays and between noon on Christmas Eve until the start of 2nd January (unless those days are at weekends, in which case the previous or next working day, as appropriate).

VAT Number

Our VAT Registration number is GB 685 6987 53

Technical Support Service Targets

We prefer that you submit support tickets using our support system. Alternateively, you can email our support team on support@pscs.co.uk, in which case you will receive an automated email acknowledgement as soon as it is entered into the support ticketing system which is usually within a few minutes of the email reaching us. You can access old support tickets or track existing tickets in our support system.

  • Priority Support Contract - we aim to respond within 3 office hours
  • Hosted services (email, web or Internet domain hosting) - we aim to respond within 3 office hours
  • Software Maintenance Contract - we aim to respond within 1-3 office days

(See above for our office hours)

Note that the above times are our target response times. In times of illness, staff vacations, or at exceptionally busy times, these times may be longer. In these situations, we will handle messages according to the order above.

Complaints

In the rare situation that you may you have a complaint about our services, simply phone or write to us using the details above and we will do our best to help you.