Paul Smith Computer Services do not sell or publish any information about their customers unless given express permission to do so (for instance in our 'Customer Comments' section or our reseller listings).
We never send 'spam' to our customers. We will, on occasion, send out email notifications about our software - for instance if a vulnerability has been found and a security update is available, but you can opt out these notifications by contacting firstname.lastname@example.org. Note that in the past 4 or 5 years, only 3 such emails have been sent.
The areas of our website where cookies are used are:
- The support system - on this area, the cookies are used to keep track of your account details. If you "logout" of the system, your cookie should be deleted by your web browser. If, when you log in to the forums you do not choose 'Remember me on each visit', the cookie will be deleted automatically when you close your web browser.
- The online order system - on this area, the cookies are used to remember what is contained in your 'shopping basket'. The cookie will be deleted automatically when the web browser is closed.
Our software will periodically 'call home' to validate licence details, check whether new versions are available, or to download spam filter updates or antivirus updates (if these optional extras have been purchased).
These calls do not include any personal information. The details which are sent by the software may include some or all of the following:
- The licence details of our software
- The external IP address of your Internet connection
- The number of users currently in use (not any other details about them).
- The software version number
- A computer ID.
The computer ID does not allow us to identify you personally, it is just a unique 'hash' number created from the hardware configuration of the PC used to uniquely identify each PC (similar to the way other Windows (and other software) "activation" works). This is used to let us see whether a particular VPOP3 licence is being used on multiple PCs.
If you have any questions or concerns about the "calls home", please contact email@example.com