PSCS Home
Contact us: 01484 855800
Contact us: 01484 855800

Privacy Information

Paul Smith Computer Services do not sell or publish any information about their customers unless given express permission to do so (for instance in our 'Customer Comments' section or our reseller listings).

Spam

We never send 'spam' to our customers. We will, on occasion, send out email notifications about our software - for instance if a vulnerability has been found and a security update is available, but you can opt out these notifications by contacting webmaster@pscs.co.uk. Note that in the past 4 or 5 years, only 3 such emails have been sent.

Cookies

Some sections of our website do use cookies, but they are necessary for the operation of the site. No 'tracking' cookies are used anywhere on our site.

The areas of our website where cookies are used are:

  • The get answers area - on this area, the cookies are used to keep track of your account details. If you "logout" of the forums, your cookie should be deleted by your web browser. If, when you log in to the forums you do not choose 'Remember me on each visit', the cookie will be deleted automatically when you close your web browser.
  • The support system - on this area, the cookies are used to keep track of your account details. If you "logout" of the forums, your cookie should be deleted by your web browser. If, when you log in to the forums you do not choose 'Remember me on each visit', the cookie will be deleted automatically when you close your web browser.
  • The online order system - on this area, the cookies are used to remember what is contained in your 'shopping basket'. The cookie will be deleted automatically when the web browser is closed.
  • The main website 'My account' section. This area uses cookies to remember which PSCS customer account you hold. If you are not an existing PSCS customer, then this cookie will never be created. When you log out of the main website (http://www.pscs.co.uk) the cookie will be deleted by your web browser. If you do not choose 'Automatic Login' when you log into the main website, the cookie will be deleted automatically when you close your web browser.

If you do not want to use cookies, then you can avoid using them by not logging in to the main website, not using the online discussion forums, and not using the online order system. Orders can be placed by telephone or fax instead - however these will often take longer than using the online systems.

If there are any questions or concerns about the use of cookies on our website, please contact webmaster@pscs.co.uk.

Software 'Calls Home'

Our software will periodically 'call home' to validate licence details, check whether new versions are available, or to download spam filter updates or antivirus updates (if these optional extras have been purchased).

These calls do not include any personal information. The details which are sent by the software may include some or all of the following:

  • The licence details of our software
  • The number of users currently in use (not any other details about them).
  • The software version number
  • A computer ID.

The computer ID does not allow us to identify you personally, it is just a unique 'hash' number created from the hardware configuration of the PC used to uniquely identify each PC (similar to the way other Windows (and other software) "activation" works). This is used to let us see whether a particular VPOP3 licence is being used on multiple PCs.

If you have any questions or concerns about the "calls home", please contact webmaster@pscs.co.uk